Terms and condition

O&I Consultancy & Coaching Ltd.

Last Updated: 30 March 2026

Welcome to O&I Consultancy & Coaching Ltd. These Terms and Conditions govern your use of our website and services. By engaging with our services, you agree to comply with and be bound by the following terms.

1. About Us

O&I Consultancy & Coaching Ltd. provides professional services in:

• Management Consultancy

• Workplace Communication & Relationship Consulting

• Professional Growth & Career Coaching

Our services are designed to support individuals, teams, and organisations in achieving improved performance, communication, and personal development.

2. Scope of Services

All services provided are:

• Tailored to client needs based on agreed objectives

• Delivered through consultations, coaching sessions, workshops, or digital formats

• Non-clinical and not a substitute for medical, legal, or financial advice

We reserve the right to modify or discontinue services at any time without prior notice.

3. Client Responsibilities

Clients agree to:

• Provide accurate and complete information

• Actively participate in sessions and follow agreed action plans

• Respect professional boundaries and communication standards

Results from coaching and consultancy services depend on the client’s commitment and implementation.

4. Bookings and Payments

• All sessions must be booked in advance via our approved channels

• Fees will be clearly communicated prior to engagement

• Payment must be made in full before services are delivered unless otherwise agreed in writing

We reserve the right to refuse or cancel bookings if payment terms are not met.

5. Cancellation and Refund Policy

• Cancellations must be made at least 24–48 hours in advance

• Late cancellations or missed appointments may be non-refundable

• Refunds, where applicable, are issued at our discretion

Rescheduling is subject to availability.

6. Confidentiality

We are committed to maintaining confidentiality:

• All client information will be treated as private and secure

• Information will not be disclosed without consent unless required by law

Clients are also expected to respect the confidentiality of any shared group or organisational information.

7. Intellectual Property

All materials provided, including:

• Coaching frameworks

• Training resources

• Written content and tools

remain the intellectual property of O&I Consultancy & Coaching Ltd. and must not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

O&I Consultancy & Coaching Ltd. shall not be held liable for:

• Any direct or indirect losses resulting from the use of our services

• Decisions made by clients based on coaching or consultancy sessions

All services are provided in good faith, with no guaranteed outcomes.

9. Professional Boundaries

Our services are professional in nature. We do not:

• Provide therapy, counselling, or crisis intervention services

• Engage in any form of inappropriate or unethical conduct

We reserve the right to terminate services if boundaries are not respected.

10. Data Protection

We comply with applicable data protection laws, including the UK GDPR:

• Personal data is collected only as necessary

• Data is stored securely and used solely for service delivery and communication

For more details, please refer to our Privacy Policy.

11. Amendments

We may update these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of any changes.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the UK courts.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact:

O&I Consultancy & Coaching Ltd.

Email: oluchi@oiconsultcoaching.com